Director User Experience (UX) Planning

Campbell Mithun is looking for a User Experience (UX) Planner/Information Architect to act as an advocate for the end user during all stages of development and site maintenance. They provide expert advice on matters of site organization and navigation, interactive web technologies, usability testing, audience analysis, and social media integration. Must be able to communicate effectively with all levels of an organization, from executives and project managers to creatives and developers.

Responsibilities:

• Work with stakeholders to gather functional requirements and write project briefs. 
• Conduct audience analysis, developing personas and use cases as needed. 
• Create wireframes, site maps, and user flow diagrams. 
• Build prototypes for presentation and/or testing. 
• Conduct (guerilla) usability tests. 
• Present designs to stakeholders and developers. 
• Draft functional specifications for use by developers. 
• Consult with developers as needed. 
• Render UX recommendations on a variety of topics. 

Knowledge & Skills: 

• Previous experience as an Information Architect, Interaction Designer, Usability Specialist or User Experience Designer. 
• Excellent written and verbal communications skills, including technical writing. 
• Familiarity with HTML, CSS, Java/Ajax, Flash and other interactive web technologies.
• Non-technical, but should possess an understanding of the web's capabilities and limitations.
• Proficiency with Axure and MS Office software applications. 
• Up-to-date knowledge of social media platforms and best practices. 
• Knowledge of usability testing methods. 
• Previous experience with online media and email marketing. 
• Previous experience collaborating with clients, designers and web developers. 
• Knowledge of quantitative research methods and statistical analysis preferred. 
• Knowledge of Search Engine Optimization methods preferred. 
• Proficiency with Photoshop preferred. 
• Proactively search for areas of improvement in our work product and draft POV's with persuasive arguments to support our recommended solutions. 

Education & Qualifications: 

• Bachelor's degree in Human-Machine Interaction (HCI), Psychology, Anthropology, Library Science or Computer Science preferred. 
• 8–10+ years of experience. 
• Strong writing and presentation skills. 
• Previous experience working directly with clients. 
• Previous experience leading UX strategy for large scale consumer web sites 

Company description: Campbell Mithun has created client marketplace success for 80 years guided the founding philosophy: make Everything Talk at each point of customer contact. Since its founding in 1933, Campbell Mithun has established a national brand-building reputation in the consumer packaged goods, retail, healthcare, financial services and telecommunications sectors and serves clients including General Mills, Land O' Lakes, Chipotle, KeyBank, Great Clips, Sav-A-Lot, Schwan's, Popeyes, Toro and Purina. The agency is continuing to invest in talent that cultivates high-performance, foster creativity and growth with the opportunity for a community manager to join our team, having at least two years of experience. The qualified candidate will be able to hit the ground running and is expected to have a strong background in writing, digital and social experience with website development.

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